Frequently Asked Questions

International delivery impacts due to Covid

Royal Mail services are affecting some countries around the world. For a current list of countries currently on suspension due to Covid click here.

How to contact us?

You can email us – hello@scoopthemag.co.uk

Write to us – Scoop Magazine, Town Row East Sussex, TN6 3QN, UK

We would love to hear from you so please do write to us. If parents want to send in a photo of their child reading Scoop, please put it up on Facebook, Instagram – @scoopmag or Twitter – @scoop_the_mag.

 

My child would like to write book reviews for Scoop, can they do that?

Yes, we would love to hear from them so please email hello@scoopthemag.co.uk to get details of how to become a Scoop reviewer.

 

What age group is Scoop aimed at?

Scoop is designed for boys and girls aged 7-13

 

What can we find inside the pages of Scoop?

Every issue is filled with original stories, both fiction and non-fiction. We also publish articles, comics, puzzles and games. Every issue follows a different theme so do get in touch if you would like to know what’s coming up.

How will my subscription be confirmed?

For online orders you will receive an email confirmation of your order instantly.

For orders via the post or phone, a confirmation will be sent within 48 hours of receipt of the order.

 

When will the first issue of my print subscription be dispatched?

After your order has been processed, a confirmation email will be sent and this will include details of when your first issue of Scoop will be sent to you.

 

What is included in the price?

Prices displayed include delivery costs and taxes (where applicable).

 

Do you ship worldwide?

Yes, we certainly do. Please email us for global postage prices, our subscriptions can be sent everywhere.

 

How do I notify you about a change of address?

You can email us at hello@scoopthemag.co.uk.

 

How do I renew my subscription?

If you’re paying by Direct Debit, your subscription will continue on your current price until we advise you otherwise. You don’t need to do anything – we will continue to send you copies of Scoop every other month.

If you paid by credit or debit card, or via PayPal previous to Nov 27th 2019, you will receive notification of the need to renew your subscription in enough time to ensure you don’t miss any issues of Scoop. For those having purchased a subscription after this date your sub will automatically renew unless you contact us to cancel.

Any questions please send an email to hello@scoopthemag.co.uk

 

Is the online payment system secure?

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

 

My copies are arriving late, damaged or not at all. What should I do?

Please contact us at hello@scoopthemag.co.uk, we will investigate with Royal Mail or other overseas postal authorities and send out replacements where appropriate. Please remember to notify us at hello@scoopthemag.co.uk if you change address.

PLEASE NOTE: Scoop is a bi-monthly publication and comes out at the beginning of the following months: June, August, October, December, February and April.

 

Back issues

If you would like a back issue of the magazine, please visit the Buy Now part of this website, or contact the magazine at hello@scoopthemag.co.uk

 

How do I pay by cheque?

Please make out a cheque with the correct amount (prices found on the Buy Now section of this website) to Curious Publishing Ltd with a note giving your name, email address and the details of your order (also the delivery name and address if you would like to set up a subscription). Send to Scoop Magazine, Town Row, East Sussex, TN6 3QN

 

The magazine/subscription is a gift and I want to include a note, can I do that?

Yes of course. You will find the option to include a personalised message during checkout. We include the card with the first magazine/issue.

 

Why are you writing to me before my subscription has ended?

If you pay by credit or cheque, we will send you renewal notifications each year. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you do not wish to receive these letters, why not consider renewing by Direct Debit, your payment will be taken on a regular basis and your subscription will simply continue until you tell us to stop sending you copies.

 

I want to amend/cancel my subscription. What should I do?

You may cancel your subscription package at any time up to 14 days after you receive the first edition of your chosen product (the ‘Cooling-off Period’) by notifying us at orders@scoopthemag.co.uk.

Once we have received notice from you, we will provide a refund to you of the price paid for the applicable product in the same payment method as you made payment to us.

If we change our frequency or pricing structure we will provide you with the applicable updated price and product information.

 

The use of this website is subject to the following Terms and Conditions

All of our services as described on the site are governed by these Terms and Conditions. It is important that you read and understand these terms before using our services. By accessing or using our services you agree to be legally bound by these terms, as they may be modified from time to time. We reserve the right to change these terms at any time. Amendments will take effect when posted on our website.

While we will use all reasonable endeavours to make our services and website available, we cannot guarantee that they will operate continuously or without interruption.

We may change, suspend or discontinue the services at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

Intellectual property

All trademarks, brand names, product names and titles and copyrights used in this site are trademarks, brand names, product names or copyrights of their respective holders. No permission is given by Doodle Productions Ltd in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.

All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely in connection with the acquisition of goods or services through our site. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.

Curious Publishing Ltd
Town Row
East Sussex, TN6 3QN
 UK

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